Privacy Policy
Eliteverse Hub (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect when you use our website and services, how we use it, and the choices you have.
1. Information we collect
Account & profile
When you register or update your account, we may collect your name, email address, phone number, password (stored in hashed form), and delivery addresses.
Orders & payments
When you place an order we collect order details, shipping information, and payment-related data needed to process the transaction. Card details are handled by our payment providers; we do not store full card numbers on our servers.
Technical data
We may collect IP address, browser type, device information, pages visited, and approximate location derived from IP, to operate and improve the site and for security.
Communications
If you contact support or subscribe to updates, we keep the content of those messages and your contact preferences.
2. How we use your information
- To create and manage your account
- To process, fulfil, and track orders (including working with fulfilment partners such as suppliers and carriers)
- To send order confirmations, shipping updates, and service messages
- To respond to support requests
- To improve our website, products, and customer experience
- To detect fraud, abuse, and security incidents
- To comply with legal obligations
We only send marketing emails if you opt in or where allowed by law; you can unsubscribe at any time.
3. Sharing of information
We do not sell your personal information. We may share data with:
- Payment processors — to complete transactions
- Fulfilment & logistics partners — to source, pack, and deliver your orders
- Service providers — hosting, email, analytics, and security tools that process data on our instructions
- Authorities — when required by law or to protect rights and safety
4. International transfers
Because we ship and source products internationally, your order and contact details may be processed in countries outside Nigeria. We take reasonable steps to ensure partners handle data securely.
5. Cookies & similar technologies
We use cookies and similar technologies for essential site functions (login, cart), preferences, and performance. You can control cookies through your browser settings; disabling some cookies may affect site features.
6. Data retention
We keep account and order records for as long as needed to provide the service, meet legal, tax, and dispute requirements, then delete or anonymise them when no longer required.
7. Security
We use industry-standard measures (including encryption in transit and access controls) to protect your data. No method of transmission or storage is 100% secure; please use a strong, unique password.
8. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, or object to certain processing. Contact us using the details below. You may also close your account from your dashboard or by contacting support.
9. Children
Our services are not directed at children under 16. We do not knowingly collect personal data from children.
10. Changes
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes means you accept the revised policy.
11. Contact
For privacy questions or requests, contact us via the Contact page or email the address listed there.